Job Description

Job Title: Services On-Site Technician
Location: Orange, CA, 92868
Shift: 8:00 AM - 5:00 PM

Position Summary:

The Services On-Site Technician provides first-line service, support, and maintenance for Ricoh-managed devices across a hospital campus. This role involves installation, relocation, troubleshooting, and supply replenishment for printers and multi-functional devices. The position requires strong customer service, basic technical and mechanical skills, and the ability to work independently while walking extensively and lifting equipment as needed.

Key Responsibilities:

• Respond to service and supply requests for assigned Ricoh-managed devices.
• Install, move, and set up printers and multi-functional devices, including basic network setup and IP address configuration.
• Monitor device supply levels and replenish consumables as needed.
• Perform preventative maintenance, troubleshooting, diagnostics, and repairs on assigned devices.
• Utilize remote support resources to minimize onsite dispatch when possible.
• Escalate complex issues to Level 2 support or technical resources as needed.
• Provide customer training and support on device operation.
• Document all service calls, requests, and actions using Ricoh OFSC and other systems.
• Maintain accurate records of device inventory, spares, and supplies.
• Ensure service level agreements (SLAs) are met for all assigned devices.
• Perform meter reads and captures for billing purposes.
• Travel between customer locations within the assigned geographic area; walking-intensive territories may require extensive foot travel.
• Adhere to Ricoh and customer safety and security protocols.
• Perform additional administrative, training, or inventory support tasks as assigned.

Required Qualifications:

• High school diploma or equivalent; additional technical education preferred.
• Valid state driver’s license and minimum auto insurance coverage per company policy.
• Basic PC, networking, and printer/copier operation experience.
• Some experience with electro-mechanical devices, electrical circuitry, or electronics preferred.
• Strong customer service, communication, and interpersonal skills.
• Methodical problem-solving skills and attention to detail.

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