Services On Site Technician Job at NS IT Solutions, Orange, CA

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  • NS IT Solutions
  • Orange, CA

Job Description

Job Title: Services On-Site Technician
Location: Orange, CA, 92868
Shift: 8:00 AM - 5:00 PM

Position Summary:

The Services On-Site Technician provides first-line service, support, and maintenance for Ricoh-managed devices across a hospital campus. This role involves installation, relocation, troubleshooting, and supply replenishment for printers and multi-functional devices. The position requires strong customer service, basic technical and mechanical skills, and the ability to work independently while walking extensively and lifting equipment as needed.

Key Responsibilities:

  • Respond to service and supply requests for assigned Ricoh-managed devices.
  • Install, move, and set up printers and multi-functional devices, including basic network setup and IP address configuration.
  • Monitor device supply levels and replenish consumables as needed.
  • Perform preventative maintenance, troubleshooting, diagnostics, and repairs on assigned devices.
  • Utilize remote support resources to minimize onsite dispatch when possible.
  • Escalate complex issues to Level 2 support or technical resources as needed.
  • Provide customer training and support on device operation.
  • Document all service calls, requests, and actions using Ricoh OFSC and other systems.
  • Maintain accurate records of device inventory, spares, and supplies.
  • Ensure service level agreements (SLAs) are met for all assigned devices.
  • Perform meter reads and captures for billing purposes.
  • Travel between customer locations within the assigned geographic area; walking-intensive territories may require extensive foot travel.
  • Adhere to Ricoh and customer safety and security protocols.
  • Perform additional administrative, training, or inventory support tasks as assigned.

Required Qualifications:

  • High school diploma or equivalent; additional technical education preferred.
  • Valid state driver’s license and minimum auto insurance coverage per company policy.
  • Basic PC, networking, and printer/copier operation experience.
  • Some experience with electro-mechanical devices, electrical circuitry, or electronics preferred.
  • Strong customer service, communication, and interpersonal skills.
  • Methodical problem-solving skills and attention to detail.

Job Tags

Remote work, Relocation, Shift work,

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