Job Description

Join Our Team as a Call Center Agent

Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We’re looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers. 

In this role, your mission is clear: Set appointments and deliver an outstanding customer experience. You’ll handle both inbound and outbound calls, address customer inquiries, and help connect potential clients with our expert sales team. 

What You’ll Do 

• Handle outbound and inbound customer calls with professionalism and care 

• Set qualified in-home appointments between prospects and sales representatives 

• Respond promptly to phone calls, voicemails, and messages 

• Accurately enter call details and outcomes into our CRM system 

• Identify customer needs, answer product/service questions, and provide solutions 

• Log and track activity consistently in our call systems 

• Screen and qualify leads for the sales team 

• Resolve customer concerns and complaints respectfully and efficiently 

• Redirect calls to the appropriate department as needed 

• Meet or exceed team and individual performance goals 

What We’re Looking For 

• High energy and ability to make a high volume of phone calls 

• Quick learner who can grasp product knowledge and service details 

• Coachable and open to ongoing training and feedback 

• Basic computer and internet proficiency 

• Excellent communication and interpersonal skills 

• Dependable, goal-driven, and professional under pressure 

• Prior call center or sales experience is a plus 
• Weekend availability

Key Metrics for Success 

• Appointment setting rate 

• Quality of customer service interactions 

• Lead-to-demo conversion 

• Contribution to overall team sales goals 

Why You’ll Love Working With Us 

• Supportive and collaborative team environment 

• Ongoing training and professional development 

• Opportunity to contribute to a growing company with a strong mission 

• Competitive pay and performance-based incentives 

• A chance to make a real impact by connecting customers with solutions that matter 

Our team at Refloor earned a Best Place to Work award from USA Today, a distinction based on employee feedback and workplace culture.

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