Job Description

Job Title: Service Manager – Local and National Operations

Location: Phoenix, AZ

The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits , including:

• Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement

We’re committed to supporting your growth, well-being, and success—right from the start.

What the Role Involves:

We are seeking a skilled and proactive Service Manager to lead our local/national service operations and parts department. This role requires a blend of technical expertise, strong leadership skills, and a commitment to delivering exceptional customer service.

• Supervise and lead a team of refrigeration technicians, providing guidance, training, and support.
• Work closely with the dispatch team to ensure optimal performance on service calls and customer requests.
• Perform job-site visits as needed to assist in the installation, troubleshooting, service and repair of Commercial HVAC/R equipment and controls.
• Develop and execute strategies to enhance local and national service delivery, boost profitability, and optimize customer retention by leveraging service agreements.
• Manage the parts department, including inventory control, procurement, and distribution of refrigeration components and supplies.
• Collaborate with suppliers to ensure timely delivery of quality parts and materials.
• Analyze parts usage and develop strategies to optimize inventory levels and reduce costs.
• Partner with the leadership team to evaluate business opportunities that drive revenue growth.
• Analyze P&L statements to identify trends, areas for improvement, and actionable strategies to enhance financial performance.
• Implement performance management processes, including regular evaluations and feedback sessions to foster continuous improvement and professional development among staff.
• Partner with HR team to add resources as needed and contribute in the interview process and training of new technicians and warehouse employees.
• Build and maintain classroom training material and training equipment for Commercial Refrigeration equipment and controls products.
• Ensure compliance with safety regulations, company policies, and operating procedures.
• Stay updated on industry trends, technologies, and best practices.

• Complete all the managerial tasks assigned by Dover for the team along with other duties and responsibilities as assigned. 

Basic Qualifications:  

• 10+ years experience in Commercial HVACR or Supermarket refrigeration with at least 5 years in a lead/management role
• High School diploma or GED  
• EPA Certification, EPA 608 minimum types I and II or Universal Tech Certification  

The Ideal Candidate:

• Strong leadership abilities aimed at boosting team productivity and improving work quality.
• Have a genuine passion for personal development and a commitment to inspiring HVACR technicians and office personnel to achieve greater success each day.
• Able and willing to split time between being hands-on in the field and office responsibilities.
• Must be capable of reading, writing, and speaking the English language effectively. Spanish is a plus, but not required.  
• Strong customer service skills and a can-do attitude are necessary.  

• Employee will have access to Company confidential information and must be responsible enough to protect such information. 

• Exhibit an in-depth knowledge and understanding of commercial refrigeration systems.
• Must have the ability and willingness to help mentor and train technicians and office personnel.

• Knowledge of OSHA Safety regulations 

• Must understand the necessity for always having a high standard in the following: quality of work, response to customer requests, safety, financial performance, and team morale.  

Why Choose Dover Food Retail (AMS Division)?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

Please note: This role involves working in varying environments and requires travel 50% of the time or when required. Compliance with OSHA safety guidelines and protocols is mandatory.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with AMS, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story :  

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony .  

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.  

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.  

Apply today!

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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