Job Description: Senior Business Analyst (Consultant)
The Mission
The USTA is on a mission to promote and develop the growth of tennis. We are looking for a Senior Business Analyst who not only "gathers requirements" but also serves as a strategic architect for our future state. In this role, you will be the bridge between complex business challenges and innovative technical solutions, directly impacting how we serve our players, members, and the broader tennis community.
Position Summary
We are seeking a visionary problem-solver. As a Senior Business Analyst, you will not just document what is-you will define what should be. You will lead high-impact initiatives, driving the transition from current-state inefficiencies to future-state excellence.
You will act as a "Critical Friend" to the business-challenging assumptions, uncovering root causes, and ensuring that every technical solution (particularly within our CRM (Salesforce) ecosystem) delivers measurable business value. This is a role for a leader who can influence without authority and thrives in the space between "business strategy" and "technical execution."
Key Impact Areas
Strategic Process Architecture
Architect the Future: Move beyond simple documentation. Facilitate dynamic workshops to map "As-Is" processes and aggressively design optimized "To-Be" workflows that reduce friction and increase speed-to-market.
Gap & Opportunity Analysis: Proactively identify the "white space" between current capabilities and strategic goals. deliver actionable Gap Analyses that serve as the roadmap for our digital transformation.
Root Cause Detective: Do not just fix symptoms. Use rigorous analytical techniques to drill down to the root cause of business problems, ensuring we solve the right puzzle.
Value-Driven Requirements Management
Translate Vision to Detail: Synthesize high-level business goals into crystal-clear Business Requirement Documents (BRDs), functional flows, and data models. Note:
Focus is on business logic and process, not just product features.
Consensus Builder: Navigate complex stakeholder environments. Negotiate with senior leadership to harmonize conflicting needs and lock down a scope that is both ambitious and achievable.
Traceability Guardian: Ensure that every line of code written can be traced back to a tangible business objective or user need.
Systems & Solution Synergy
CRM & Salesforce Optimization: Serve as our CRM and Salesforce SME. You will focus on leveraging the platform for marketing communications and building a holistic viewpoint of the USTA customer. Perform "Fit-Gap" analysis to maximize out-of-the-box CRM capabilities before recommending custom builds, ensuring our architecture remains scalable and clean.
Quality Assurance Partner: Champion the user experience during User Acceptance Testing (UAT). You will not just "support" UAT; you will ensure the solution actually solves the business problem before it goes live.
Agile & Waterfall Fluency: Seamlessly toggle between "Agile" speed (Stand-ups, Sprint Planning) and "Waterfall" structure (Phase Gates, Project Planning) depending on the project's needs.
Who You Are (The "Superstar" Profile)
A Storyteller: You can explain complex data models to non-technical stakeholders and business strategy to developers without missing a beat.
A Diplomat: You navigate office politics and conflicting priorities with grace, driving consensus without needing to be the "boss."
A Self-Starter: You do not wait for permission to fix a broken process. You see a problem, you analyze it, and you propose a solution.
Tech-Savvy: You are comfortable diving into Jira to manage backlogs one hour and presenting a strategic deck in Google Slides the next.
Qualifications
Education & Experience
Education: Bachelor's Degree in Business, IT, or related field.
Experience: 8+ years of high-impact Business Analysis experience, preferably in a consultative or client-facing role.
CRM & Salesforce Mastery (Required): Deep experience with Customer Relationship Management (CRM) platforms is mandatory. You do not just know Salesforce exists; you understand its object model, its limitations, and how to leverage it to solve real-world problems.
Certifications
Highly Preferred: IIBA Certified Business Analysis Professional (CBAP).
Bonus: Salesforce Administrator/Consultant certifications.
Technical Toolkit
Collaboration: Expert-level proficiency in Google Workspace (Docs, Sheets, Slides, Drive).
Execution: Mastery of Jira (for agile management) and Confluence (for knowledge base).
Visualization: Proficiency with Miro, Monday.com, Lucidchart, or Visio for visual storytelling.
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