Remote Customer Experience Coordinator- Email, Chat, Call Job at Essence Journey, Florida, FL

elM3ZWp4eHR3WlZsejZZajIzL0c1ZHNNQ0E9PQ==
  • Essence Journey
  • Florida, FL

Job Description

Job Summary

We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.


Requirements

  • Must be 18 years of age or older
  • Prior experience in customer service, hospitality, or remote support roles is preferred
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking abilities in a remote setting
  • Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
  • Must have a reliable internet connection

Key Responsibilities

  • Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
  • Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
  • Deliver clear guidance by identifying client needs and walking them through the best available options
  • Maintain up-to-date records of interactions and updates within internal systems
  • Collaborate with internal teams to help resolve escalated or complex situations professionally
  • Ensure a smooth and satisfying client experience through proactive follow-up and support

    Work Schedule & Benefits

    • 100% remote role with flexible scheduling options
    • Daily pay option available
    • Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
    • Supportive, growth-focused team environment
    • Ongoing training, coaching, and professional development

    Equal Opportunity

    We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Job Tags

Daily paid, Flexible hours,

Similar Jobs

University of California, Berkeley

Athletic Trainer 4 (9456C), Intercollegiate Athletics - 83706 Job at University of California, Berkeley

 ...Athletic Trainer 4 (9456C), Intercollegiate Athletics - 83706 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a... 

Professional Physical Therapy

Customer Service Representative Job at Professional Physical Therapy

Position Description: The Customer Service Specialist serves as Professional Physical Therapys primary contact for all patient billing inquiries. The Customer Service Specialist functions as a liaison between PPT and patients, providers and payers for all billing matters...

Truck with Jed Logistics

Truck Driver/CDL-A / OTR Job at Truck with Jed Logistics

 ...Hiring immediately for Class A Driver! Bold Safe Trucking is a top employer of CDL Truck Drivers across the country. In addition to a great starting...  ...CDL-A Driver / Truck Driver Requirements: ~3 months of OTR T/T experience in the past 6 months, or 6 months experience... 

Fixity Technologies LLC

Teradata Data Analyst Job at Fixity Technologies LLC

 ...Title: Teradata Data Analyst Location: Buffalo, NY (Onsite) Employment Type: Full-time Role Overview We are seeking a Teradata Data Analyst with 5+ years of experience in financial services data analysis and modeling. The ideal candidate will have... 

Amazing Athletes

Preschool Sports & Fitness Coach Job at Amazing Athletes

 ...abilities and ages, which include soccer, hockey, volleyball, basketball, tennis, lacrosse, football, track and field, baseball, and golf. Additionally, you will be leading games, drills and obstacle courses that are designed to challenge and excite the children in each...