Online Chat Support Representative Job at Marion Counseling Services, Lexington, MO

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  • Marion Counseling Services
  • Lexington, MO

Job Description

This is a remote position.

At   Marion Counselling Services , we are dedicated to supporting individuals on their mental health and wellness journey. Our mission is to provide compassionate, professional, and accessible counselling to our clients. We value empathy, patience, and excellent communication in every interaction.

We are seeking a   dedicated Online Chat Support Representative   to join our team. In this role, you will interact with clients via live chat to answer inquiries, provide information about our counselling services, and ensure a smooth, supportive experience for every client.

This is a   non-voice, chat-based role , ideal for someone who is patient, empathetic, and enjoys helping people online.


Requirements

  • High School Diploma or equivalent ( Bachelor’s degree preferred ).

  • Excellent written communication skills in English.

  • Comfort with   chat platforms, CRM tools, and basic computer operations .

  • Strong   empathy, patience, and problem-solving abilities .

  • Ability to handle multiple chats and tasks simultaneously.

  • Prior experience in   customer support or chat-based communication   is a plus.


Benefits

Compensation & Financial

  • Competitive salary based on experience

  • Performance bonuses / incentives

  • Paid time off (PTO) / vacation days

  • Holiday pay

2. Health & Wellness

  • Health, dental, and vision insurance (if applicable)

  • Mental health and wellness support programs

  • Employee Assistance Program (EAP)

3. Work-Life Balance

  • Flexible working hours

  • Option for   remote work

  • Work-from-home allowance (if applicable)

4. Professional Growth

  • Training and development programs

  • Opportunities for career advancement

  • Mentor ship and guidance

5. Work Environment & Culture

  • Supportive and empathetic team culture

  • Recognition and rewards for performance

  • Collaborative and inclusive environment



Job Tags

Full time, Remote work, Work from home, Flexible hours,

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