RamPro is a commercial facilities cleaning company specializing in kitchen exhaust systems, kitchen deep cleaning, and front of house cleaning and sanitization. We provide comprehensive cleaning services for restaurants, industrial facilities, sky scrapers and more in greater Chicagoland, Southern Wisconsin, and South Western Indiana. Our headquarters is located in Zion, IL, which is the work location for this position.
We are a growing company looking for a highly organized, customer-focused Office Assistant to support daily operations, customer service, and light sales tasks. This role works closely with internal teams and plays a key part in ensuring a seamless experience for both customers and staff. This is a great opportunity to join a dynamic team in a fast-paced environment. Pay: $16-17.50/hr depending on experience Hours: 9am-6pm Monday-Friday Location: 100% in Zion office
Job Description:
Our growing company is looking for a customer-focused Office Assistant who will service customers while working closely with internal departments.
Answer inbound calls and provide excellent customer service
Schedule, confirm, and reschedule service appointments with customers and technicians. Make reminder outbound calls to customers 24hrs before service.
Make a weekly schedule for Technicians, track work hours and assist with payroll preparation
Create and manage estimates, invoices, and customer accounts in Zoho CRM and Zoho Books
Follow up on outstanding estimates and declined proposals
Collect on overdue invoices and process payments
Make proactive sales calls and reach out to satisfied customers for referrals and reviews
Submit bids through online portals and manage third-party job processing
Track and order office/field supplies, maintain inventory, and manage team expenses
Monitor GPS tracking for company vehicles and coordinate repairs as needed
Gather customer feedback and collaborate with the operations team to resolve service issues
Perform general office duties and provide vacation coverage for team members
Qualifications:
Experience: 2–3 years of office administration, scheduling, or customer service experience preferred
Education: High school diploma or equivalent required; Associate’s degree a plus
Skills Required:
Strong communication (verbal and written)
Excellent organizational and multitasking skills
Ability to work independently and under pressure in a fast-paced environment
Familiarity with any CRM systems and Microsoft Office Suite
Attention to detail and ability to manage multiple priorities
RamPro is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
2 weeks vacation accrued
Healthcare, dental and vision insurance
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