Live Chat Support Advisor Job at ValueAdd Research and Analytics Solutions LLP, Shawnee, KS

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  • ValueAdd Research and Analytics Solutions LLP
  • Shawnee, KS

Job Description

This is a remote position.

We are seeking a skilled Live Chat Support Advisor to join our dynamic team at ValueAdd Research and Analytics Solutions LLP. As a Live Chat Support Advisor, you will be responsible for providing exceptional customer service through live chat interactions. If you have a passion for helping customers and a knack for problem-solving, we want to hear from you!

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and issues via live chat in a timely and professional manner
  • Provide accurate information and solutions to customers' questions and concerns
  • Escalate complex issues to the appropriate department for resolution
  • Document all interactions with customers accurately in the system
  • Identify opportunities for process improvement and provide feedback to management

Qualifications:

  • 1-2 years of experience in customer service or a related field
  • Excellent written and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in using live chat software and customer support tools

If you are a team player with a positive attitude and a passion for customer service, we encourage you to apply for the Live Chat Support Advisor position at ValueAdd Research and Analytics Solutions LLP.


Requirements

  • 1-2 years of experience in customer service or a related field
  • Excellent written and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in using live chat software and customer support tools


Job Tags

Full time,

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