We are seeking a motivated End User Computing Engineer to join our team at a leading hedge fund. In this role, you will provide high-quality technical support across a fast-paced, trading floor environment. You’ll be responsible for troubleshooting hardware and software issues, managing desktop deployments, and ensuring seamless day-to-day operations for our front, middle, and back-office teams.
The ideal candidate is detail-oriented, thrives under pressure, and has strong communication skills to support both technical and non-technical users. Experience in financial services or trading environments is a plus.
Please note that the role will require being in the office five days per week.
Overall purpose of the job:
Provide proactive and efficient end-user desk-side support to ensure minimal disruption and downtime, conduct root cause analysis, and service improvements for all incidents and requests, ensuring resolution times are kept to an absolute minimum
Ensure a professional, timely, and high-quality support provision for user requests, keeping users and tickets consistently updated
Oversee and participate in adds, moves, and changes, ensuring user onboarding/offboarding is completed accurately and in accordance with Capula’s policies
Take responsibility for Capula’s EUC (End User Computing) environment through management, configuration, and security of the global estate, comprising physical and cloud workstations, fixed and mobile telephony, unified communications, email, and messaging
Manage and support the end-user computing estate (hardware/software) throughout its lifecycle. Provide hands-on technical responsibility to deliver a stable, secure, and strategically aligned environment, building and/or deploying enterprise-grade environments, applications, updates, and solutions
Coordinate and undertake desk moves
Administer user access and permission changes for both internal and external systems and platforms, ensuring the firm's processes and policies are adhered to
Writing documentation for support, training and procedural purposes
Accurately and consistently follow company and team policies, procedures and standards
Ensure the Head of EUC is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
Actively participate in Business Continuity planning and testing
Uphold the firm’s cybersecurity standards and best practices
Provide guidance and training to end-users
Education and Qualifications
Experience
Skills
Required:
Desirable:
Soft skills:
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