Job Description

Please Note:

It is a hybrid position. Candidates Local to MD Preferred.

Work Hours: 8:00 AM – 4:30 PM EST

Position Overview:

• Seeking a qualified Business Analyst to support the Client.
  
• The analyst will collaborate with state employees to analyse workflows, enhance process efficiency, improve data accuracy, and ensure secure, high-quality operations.
  
• This hybrid position requires a local candidate capable of attending on-site meetings at least twice per week.

Key Responsibilities:

• Process Analysis & Documentation:

• Evaluate existing business processes, identify inefficiencies, and document current workflows.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) for assigned projects.
• Conduct gap analyses to identify internal control issues and recommend remediation strategies.

• Continuous Improvement Projects:

• Lead or support the execution of four major process improvement projects (two per Division).
• Prepare detailed project proposals, measurable objectives, and performance metrics.
• Deliver close-out reports analyzing project outcomes, risks, and recommendations for future improvements.

• Technical Coordination:

• Collaborate with COM technical staff to develop or enhance tools and workflows within existing systems
• Excel, SharePoint, Power BI, ServiceNow, KAPS, and Revenue Premier.
• Support testing, quality assurance, and business process design during system migrations or updates.

• Training & Communication:

• Develop user documentation, job aids, and training materials to ensure consistent process adoption.
• Communicate clearly with multiple stakeholders, balancing technical and operational perspectives.
  

Requirements

Required Qualifications & Experience :

• Bachelor’s degree in Business Administration, Management, or related field.
  
• Minimum 3 years of experience in Business process analysis, documentation, or reengineering.
  
• Relevant experience in developing and implementing SOPs or process improvement initiatives.
  
• CBAP, PMI-PBA, CAPM, or an equivalent credential relevant to business/process analysis or project management.
• 3+ years of experience managing projects or leading task execution in a public-sector or compliance-driven environment.
• Strong proficiency in Microsoft Office 365 tools (Excel, PowerPoint, Word, SharePoint) and Power BI visualization.
• Excellent writing, analytical, and communication skills, with a demonstrated ability to produce actionable reports.

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